Four Points by Sheraton Phuket Patong Beach Resort

Location

Best as a stay-put base for downtime, pool time, and slower days rather than nonstop city sightseeing.

Noise

noisy

The Four Points in Patong is a great hotel, but it’s just not quite up to five stars yet. If I had to give one glaring fault to this location, I’d say it’s understaffed. That translates to a lot of waiting around for services that should be basic and quick at a hotel if this caliber. Some examples include:

1: need something from the front desk like your key to be redone when it quits working? Expect to spend 20-30 minutes in line.
2: want coffee with your breakfast? If it shows up, more than half the time it takes close to 30 minutes.
3: need to call the front desk for anything? If they answer you’ll need to have tried 5-6 times minimum.

Now some of the good: the property is beautiful and well maintained. Rooms are spacious, modern, and well laid out. The on site breakfast buffet is expansive with lots of options for everyone. There are enough elevators that it’s not a huge problem to get a solo one during the pandemic as well.

Now some of the negative points beyond the under staffing issue: walls to the main hallways are thin and there are definitely some loud guests late into the evening. Our tv cable channels did not work, if you have Marriott status you probably won’t get an upgrade and suite night redemptions weren’t possible either. The hotel is a bit far from the center of patong so expect to walk or grab a car.

Overall the hotel is pleasant and on the cusp of being a great property, it just seems there are still a few teething issues to work through.